What data do we collect?

Austter Equipment South Africa collects the following data: Personal identification information (Name, email address, phone number, etc.) Cookies.

How do we collect your data?

We directly collect most of the data when you: Register online to receive newsletters, promotions, or information regarding our services and product offerings Voluntarily complete a customer survey or provide feedback on any of our message boards or via email. Voluntarily participate in any form of competition or promotion offered by Austter Equipment South Africa Use or view our website via your browser’s cookies. We may also receive your data indirectly from sources such as Facebook messages or online comments.

How will we use your data?

We collect your data to: Process your order and manage your account Communicate special offers and newsletters on products and services Perform online surveys Process online orders through payment portals and send your data to credit reference agencies to verify transactions and prevent fraudulent purchases.

How do we store your data?

Austter Equipment South Africa securely stores your data at our fixed hosting provider, Xneelo.

Marketing

We send out information about products and services we think may be of interest to you. You will always be given an opportunity to opt out from receiving email or telephonic marketing.

What are your data protection rights?

You have the right to: Access your personal data Rectify inaccurate or incomplete information Erase your personal data under certain conditions Restrict the processing of your personal data under certain conditions Object to the processing of your personal data under certain conditions If you would like to exercise any of these rights, please contact us at our email.

Cookies

Cookies are used to collect standard Internet log information and visitor behavior information. Austter Equipment South Africa uses cookies to improve your experience on our website and for advertising purposes.

How to manage cookies

You can set your browser not to accept cookies, but some website features may not function as a result.

Privacy policies of other websites

Our privacy policy applies only to our website. If you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

We keep our privacy policy under regular review and update it on this web page.

How to contact us

If you have any questions about our privacy policy or the data we hold on you, please contact us.

Contacting the appropriate authority

If you have a complaint or feel that we have not addressed your concern, you may contact the Information Regulator’s Office. Website: www.justice.gov.za/inforeg Email: inforeg@justice.gov.za Address: 33 Hoofd Street, Forum III, 3rd Floor, Braampark.